Leadership Position for Customer Service
7 days ago
Leadership Opportunity:
We are seeking a highly experienced Leadership Position for Customer Service to join our team at Go-Get Data Consultancy. The ideal candidate will possess a strong background in the BPO industry, with a focus on healthcare, and demonstrate exceptional leadership and communication skills.
Responsibilities:
- Supervise and manage a team of customer service representatives handling healthcare-related inquiries, ensuring high-quality service delivery and customer satisfaction.
- Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs, promoting a culture of excellence and continuous improvement.
- Develop and implement strategies to improve efficiency, customer satisfaction, and overall business outcomes, driving growth and improvement.
- Conduct regular team meetings, training sessions, and performance evaluations, fostering a positive and motivated work environment.
- Effectively handle escalations and complex customer concerns, promoting a professional and solution-focused approach.
- Collaborate with management to optimize processes, workflows, and operational efficiency, ensuring seamless integration and alignment.
- Ensure compliance with company policies, industry regulations, and client requirements, upholding the highest standards of integrity and professionalism.
Requirements:
- Proven experience in leadership roles within the BPO industry, with a focus on healthcare.
- Exceptional leadership and interpersonal skills, fostering a positive and motivated work environment.
- Excellent communication skills, both verbal and written, enabling effective collaboration and stakeholder engagement.
- Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and demands.
- Strong problem-solving and decision-making abilities, driving business outcomes and growth.
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