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Technical Leadership Position

2 weeks ago

Taguig, National Capital Region, Philippines TASQ Full time
Job Description

We are seeking a highly motivated and experienced technical leader to join our team as a Service Desk Team Manager.

In this role, you will be responsible for managing a team of technical executives in service desk operations, with a focus on supervising day-to-day delivery and performance.

  • Key qualifications include:
  • 2-3 years of experience in service desk operations
  • At least 2 years of experience in a leadership role
  • Bachelor's degree in any technical course

Responsibilities

  • Effectively manage teams, including resource planning and performance management
  • Coach and develop team members to enhance their skills and knowledge
  • Handle customer escalations and ensure timely resolution