Customer Service Director

7 days ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time

Visage Executive Search is seeking an experienced leader to join our team as a Customer Service Director. This role will oversee customer interactions in a corporate banking setting, ensuring exceptional service delivery and operational efficiency.

The ideal candidate will have a background in finance or banking, with 3-5 years of experience as a Customer Service Manager in banking or financial services. They will possess strong customer-centric focus, excellent communication skills, and leadership abilities.

Bachelor's degree in Business Management, Communication, or related field is required. The successful candidate will be responsible for managing customer service operations, including contact center management, quality assurance, and training.

The Key Responsibilities include:

  • Manage customer service operations to ensure exceptional service delivery and operational efficiency.
  • Analyze processes, set standards, and implement strategic changes to improve service quality.
  • Provide technical support to enhance operational performance and resolve customer issues promptly.

Required Skills and Qualifications include:

  • Bachelor's degree in Business Management, Communication, or related field.
  • 3-5 years of experience as a Customer Service Manager in banking or financial services.
  • Strong customer-centric focus, excellent communication skills, and leadership abilities.

We are committed to providing a supportive and inclusive work environment that fosters growth and development.



  • Taguig, National Capital Region, Philippines Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...


  • Taguig, National Capital Region, Philippines BYD Philippines Full time

    Director of Aftermarket Services - Join our team at BYD Philippines as we seek an experienced and innovative leader to oversee our aftermarket services department. As a seasoned professional with a strong background in automotive aftermarket services, you will be responsible for managing and overseeing the entire aftermarket services operation, including...


  • Taguig, National Capital Region, Philippines GCash Full time

    Customer Experience Director RoleWe are looking for an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences through our consumer lending products.ResponsibilitiesCross-Functional Collaboration:Foster strong relationships with cross-functional teams to ensure seamless execution of customer experience...


  • Taguig, National Capital Region, Philippines Ayala Land Inc. Full time

    Job DescriptionWe are looking for a Food Service Director to lead our food and beverage team, focusing on providing exceptional customer experiences and driving revenue growth through effective management of daily restaurant operations.The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of...


  • Taguig, National Capital Region, Philippines Sutherland Global Full time

    Job DescriptionSutherland Global is committed to delivering exceptional customer experiences. As a Director of Customer Interaction, you will play a key role in ensuring that our customers receive the highest level of service.You will be responsible for collecting and analyzing customer feedback, identifying areas for improvement and implementing solutions...


  • Taguig, National Capital Region, Philippines Leighton Asia Full time

    About the RoleWe are seeking an experienced Administrative Services Director to lead our shared services team, driving business value through improved customer services and operational efficiency.Main Responsibilities:Drive business value through continuous improvement of customer servicesEstablish and maintain relationships with internal stakeholdersDevelop...


  • Taguig, National Capital Region, Philippines Q2 HR Solutions Full time

    About the OpportunityWe are seeking a highly skilled and experienced Customer Engagement Director to join our team at Q2 HR Solutions.This is an exciting opportunity for a motivated professional to take on a senior role in driving customer engagement and loyalty.The ideal candidate will have a proven track record of success in developing and implementing...


  • Taguig, National Capital Region, Philippines Unilever Brazil Full time

    Customer Engagement DirectorWe are seeking an experienced Customer Engagement Director to lead our customer engagement efforts in the Greater Manila Area. The ideal candidate will have a proven track record of building strong relationships with key customers and driving growth through effective engagement strategies.Key Responsibilities:Developing and...

  • Technical Director

    1 week ago


    Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    About the CompanyRisewave Consulting, Inc. is a leading consulting firm specializing in cloud-related services.We are seeking a highly skilled Technical Director - Cloud Services to join our team.The ideal candidate will have extensive experience in cloud computing, excellent communication skills, and the ability to understand customer business and strategic...


  • Taguig, National Capital Region, Philippines DoubleDragon Corporation Full time

    Job OverviewWe are seeking a highly experienced Guest Services Director to join our team at DoubleDragon Corporation and lead the way in delivering exceptional guest experiences.The successful candidate will have a Bachelor's or College Degree in Hospitality and Restaurant Management or any related field, with at least 1-2 years of work experience in the...

  • Campus Director

    1 week ago


    Taguig, National Capital Region, Philippines Informatics College Full time

    Role DescriptionThis is a full-time on-site role as a Campus Director at Informatics Philippines, located in Metro Manila. The Campus Director will be responsible for day-to-day operations, including enrollment management, budgeting, student financial aid, and customer service. The Campus Director must also communicate effectively with students, faculty, and...


  • Taguig, National Capital Region, Philippines SL Temps Inc Full time

    Company OverviewSL Temps Inc is a leading provider of temporary staffing services. We pride ourselves on our commitment to excellence and our dedication to meeting the unique needs of each client and customer.Job DescriptionWe are seeking a highly skilled and experienced Team Lead - Customer Experience to join our team. As a key member of our leadership...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job DescriptionAt Hunter's Hub Inc., we are seeking a highly skilled Service Delivery Director to oversee the delivery of services to clients or customers. This role is responsible for ensuring that services meet agreed-upon standards and expectations.Key Responsibilities:Manage and lead the service delivery team, ensuring proper resource allocation,...


  • Taguig, National Capital Region, Philippines Harem Full time

    Job Overview:Harem is seeking a highly organized and detail-oriented individual to fill the position of Administrative Services Director.About the Role:The ideal candidate will possess a strong background in administration, procurement, and facilities management. This role requires exceptional problem-solving skills, ability to work independently, and...


  • Taguig, National Capital Region, Philippines Nikkei Group of Restaurants Full time

    Nikkei Group of Restaurants seeks a highly skilled Food Service Director to oversee our restaurant operations and drive success. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction, streamline operations, and increase efficiency.Main Responsibilities:Develop and maintain effective...


  • Taguig, National Capital Region, Philippines Filinvest Development Corporation Full time

    ResponsibilitiesThe Facilities and Services Director will oversee the daily operations of our spa facilities, including maintenance, housekeeping, and inventory management.Supervising staff to ensure adherence to company standards and policies.Collaborating with other departments to achieve operational efficiency and effectiveness.Monitoring and controlling...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    Overview of the RoleThis position involves managing a team of helpdesk and support services professionals, overseeing service desk operations and ensuring exceptional customer service.About the PositionWe are seeking a seasoned Helpdesk and Support Services Director to lead our Service Desk team. As a key member of the organization, you will be responsible...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Willis Towers Watson is an Equal Opportunity Employer seeking a Support Services Director to lead our Service Desk team.This individual will be responsible for driving continuous improvement initiatives within the Service Desk and overseeing the day-to-day effectiveness of the team.Key ResponsibilitiesLead and develop a high-performing Service Desk...


  • Taguig, National Capital Region, Philippines American Express Full time

    About UsAmerican Express is a global financial services company that provides innovative payment solutions to its customers. Our mission is to be the world's most respected service brand.Job OverviewWe are looking for a seasoned professional to lead our US Customer Engagement Network as an Operations Director. The successful candidate will oversee all...


  • Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time

    About the OpportunityThis is an exciting opportunity for a talented Director of Product and Customer Experience to join our team at DITO Telecommunity Corporation.The successful candidate will be responsible for developing and implementing marketing programs to achieve subscriber acquisition and revenue targets.Responsibilities include:Developing and...