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Customer Service Team Lead
2 weeks ago
About the Position
TASQ is seeking a highly skilled Operations Supervisor to join our team. This role plays a critical part in ensuring seamless service delivery and high customer satisfaction.
- This position involves overseeing a team of customer service representatives, providing guidance and support to ensure they have the necessary tools and information to resolve customer issues effectively.
- The successful candidate will have prior experience as a TL or supervisor in a similar industry, with a strong understanding of customer service principles and practices.
Key Responsibilities
- To manage and lead a team of customer service representatives, promoting a positive work environment and fostering open communication.
- To analyze customer issues and develop effective solutions, working closely with the production and distribution departments to resolve any related matters.
- To act as a liaison between customers and internal teams, ensuring timely and efficient resolution of customer complaints and queries.
- To maintain accurate records and reports, identifying areas for improvement and implementing changes to enhance service delivery.
Requirements and Qualifications
- A minimum of 2 years of experience as a TL or supervisor in a similar industry, preferably in a Telco Sales account.
- Strong knowledge of customer service principles and practices, including conflict resolution and complaint handling.
- Excellent leadership and communication skills, with the ability to motivate and guide a team towards achieving service excellence.
- Highly organized and able to prioritize tasks effectively, managing multiple projects and deadlines simultaneously.
Benefits and Other Opportunities
TASQ offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced leader looking to make a real difference in customer service, please submit your application today.
