
Senior Account Coordinator
2 days ago
We are seeking an experienced Account Manager/Order Fulfillment Specialist to join our team. In this role, you will be responsible for overseeing key customer accounts and ensuring smooth execution of orders from start to finish.
You will review incoming orders, coordinate fulfillment with vendors, and communicate with clients via email/Slack as needed. Your attention to detail and organizational skills will ensure accurate order details and timely project milestones.
This is a remote position that requires working autonomously in a fast-paced environment. If you have experience in account/project/order management for promotional products/branded merchandise, we encourage you to apply.
Responsibilities- Manage high-value client accounts
- Review, edit, and process orders placed on the platform
- Route orders to appropriate vendors and oversee fulfillment workflows
- Communicate with clients via email/Slack as needed
- Handle escalations (e.g., delays, product issues) with internal support
- Maintain accuracy across order details and documentation
- 2-4 years of experience in account/project/order management for promotional products/branded merchandise
- Must have at least 1+ year of experience in branded merchandise or promotional product workflows
- B2B account management
- Strong communication skills in English (written & verbal)
- Highly organized with sharp attention to detail
- Comfortable working autonomously in a fast-paced remote setting
- Prior experience in merchandise, supply chain, or production strongly preferred
- Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
- US time zone availability required
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance
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