E-Billing Operations Lead

5 days ago

Quezon City, National Capital Region, Philippines beBeeTeamLeader Full time
Job Description

We are seeking a highly skilled and experienced Team Leader to oversee the operations of our E-Billing team. The primary objective is to achieve all E-Billing targets, including rejections, rework, minimizing disputed invoices, and reducing cash flow impact of undelivered invoices while ensuring adherence to Service level agreements (SLAs) on E-Invoices failures/rejections handling.

The role requires strong leadership skills, ability to inspire and motivate team members, set clear expectations, and provide guidance and support. Effective communication skills are critical in order to convey expectations, provide feedback, and lead successful negotiations.

Analytical skills, able to interpret invoices data, reports, and customer information to make informed decisions and accurate forecast of critical metrics are essential. Excellent organizational skills: being able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Responsibilities:

  • Responsible for performance management and development of the team through regular 1-1s and portfolio reviews
  • Responsible for achieving direct team's target by daily management of Key Performance Indicators.
  • Monitor submissions for failures and rejections, and take immediate corrective actions
  • Lead the e-invoicing dispute management process for rejected invoices to ensure a timely action on disputed documents.
  • Collaborate closely with Customer Service managers and IT teams to drive resolution of e-billing issues.
  • Provide support in identifying key triggers for E-invoices failures by analysing systems and customers' set up.
  • Communicate assertively with internal teams, and clients, to gather necessary details and documents for invoice corrections
  • Oversee the resubmission of corrected documents to customers.
  • Collaborate effectively with Internal and External Audit teams to facilitate testing procedures.
  • Drive a culture of continuous process improvements with the goal of creating lean processes and standardization
  • Undertake other projects and responsibilities as assigned.

Required Skills and Qualifications:

  • Strong leadership skills, ability to inspire and motivate team members, set clear expectations, and provide guidance and support.
  • Effective communication skills are critical in order to convey expectations, provide feedback, and lead successful negotiations.
  • Analytical skills, able to interpret invoices data, reports, and customer information to make informed decisions and accurate forecast of critical metrics.
  • Excellent organizational skills: being able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Working collaboratively with other departments, such as Sales and Customer Service, to improve E-Invoices delivery and cash flow.
  • Flexibility and adaptability to changing business needs and priorities.
  • Excellent attention to detail to ensure accuracy in credit assessments, documentation, and reporting.
  • Solid understanding of basic and advanced accounting principles.

Benefits:

At Thermo Fisher Scientific, each one of our employees has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an Equal Employment Opportunity Employer.

Others:

Please note that this job posting is not intended to be a contract or an offer to employment. All applicants must submit their application through the official Thermo Fisher Scientific website.

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