Medical Billing Team Lead

8 hours ago


Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Operations Manager

We are seeking a results-driven Operations Manager to lead revenue cycle operations and manage medical billing teams.

  • Key Responsibilities:

    • Customer & Stakeholder Success

      • Serve as the primary point of contact for healthcare clients.

      • Ensure timely, accurate billing and claims processing.

      • Resolve escalations and maintain high client satisfaction.

    • Business Growth

      • Identify and support opportunities for account expansion.

      • Contribute to new client onboarding and healthcare BPO growth.

    • Operational Excellence

      • Lead billing teams and manage performance against SLAs.

      • Optimize billing workflows and reduce claim denial rates.

      • Drive automation and process improvements.

    • People Development

      • Cultivate team members for skill and career growth.

      • Promote continuous learning, compliance, and professional development.

    Key Metrics
    • SLA and KPI attainment (e.g., claim turnaround, AR days, denial rates)

    • Client satisfaction and retention scores

    • Process optimization and automation outcomes

    • Team performance, upskilling participation, and leadership development

    Qualifications
    • Bachelor's degree in Healthcare Administration, Business, or related field

    • Minimum 5 years' experience in medical billing and revenue cycle operations

    • 2+ years' experience in managing teams or projects in healthcare billing

    • Proficiency in ICD-10, CPT, HCPCS, and HIPAA compliance

    • Hands-on experience with EHR and billing systems (e.g., Epic, Kareo, eClinicalWorks)

    • Strong communication, leadership, and analytical skills

    • Certification in medical billing/coding is a plus

    • Experience in healthcare BPO or outsourced billing operations preferred



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