Home Health Care Team Lead

4 weeks ago


Quezon City, National Capital Region, Philippines Pointwest Full time

Pointwest is hiring a dynamic and experienced Team Lead for a Home Health Care initiative under our Healthcare Business Unit. This role is responsible for daily team operations, performance management, client communication, and staff development—ensuring service excellence and continuous improvement in line with Pointwest's core values of Leadership, Excellence, and Innovation.

Key Responsibilities

Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards

Serve as the main client contact and manage escalations professionally and promptly

Distribute workload efficiently and track productivity, quality, and turnaround time

Coach and develop team members to reach performance goals and foster career growth

Drive continuous improvement initiatives to enhance processes and service delivery

Promote a culture of agility, collaboration, innovation, accountability, and customer centricity

Performance Metrics

SLA and quality compliance

Client satisfaction and retention

Team productivity and efficiency

Coaching impact and employee engagement

Process improvement implementation

Qualifications

Bachelor's degree in Nursing, Healthcare, Business, or related field

Minimum 3 years of leadership experience in healthcare BPO or RCM operations

Strong knowledge of Home Health RCM and OASIS documentation

Excellent communication, problem-solving, and stakeholder management skills

Proven experience in team coaching and performance tracking

Proficiency in Google Workspace, Microsoft Office, and relevant billing systems

Be part of a company that values people and purpose. Grow with Pointwest. Apply now and help us deliver excellence in healthcare solutions.

Emergency Room (ER) Medical Biller (Arthur Lawrence Project)

Pointwest is looking for a detail-oriented and results-driven ER Medical Biller to join our Healthcare Business Unit. In this role, you will be responsible for preparing and submitting medical claims for emergency room services while ensuring billing accuracy, timeliness, and compliance.

Key Responsibilities & Performance Metrics

Claims Accuracy & Patient Communication

Accurately update patient records and verify insurance details

Review documentation for payer compliance

Communicate billing information with professionalismTarget: 98% accuracy in claims |



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