Team Leader

1 day ago

Quezon City, National Capital Region, Philippines beBeeEbilling Full time $80,000 - $120,000
Leadership Opportunity: E-Billing Team
A senior-level position is available to lead an operational team in accounts receivable and customer service. The successful candidate will oversee the daily management of Key Performance Indicators, monitor submissions for failures and rejections, and take corrective actions as needed.
Key Responsibilities:
  • Oversee performance management and development of the team through regular 1-1s and portfolio reviews
  • Responsible for achieving direct team's target by daily management of Key Performance Indicators
  • Monitor submissions for failures and rejections, and take immediate corrective actions
  • Lead the e-invoicing dispute management process for rejected invoices to ensure a timely action on disputed documents
  • Collaborate closely with Customer Service managers and IT teams to drive resolution of e-billing issues
  • Provide support in identifying key triggers for E-invoices failures by analysing systems and customers' set up
  • Communicate assertively with internal teams, and clients, to gather necessary details and documents for invoice corrections
  • Oversee the resubmission of corrected documents to customers
  • Collaborate effectively with Internal and External Audit teams to facilitate testing procedures
  • Drive a culture of continuous process improvements with the goal of creating lean processes and standardization

Requirements:
  • Fluent in English
  • Previous experience in leading an operational team in accounts receivable or customer service function dealing with Governmental as well as Commercial customers is preferred
  • Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.)

Skills:
  • Strong leadership skills, ability to inspire and motivate team members, set clear expectations, and provide guidance and support
  • Effective communication skills are critical in order to convey expectations, provide feedback, and lead successful negotiations
  • Strong problem-solving skills to handle complex situations, identify root causes, and develop effective solutions
  • Analytical skills, able to interpret invoices data, reports, and customer information to make informed decisions and accurate forecast of critical metrics
  • Excellent organizational skills: being able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
  • Working collaboratively with other departments, such as Sales and Customer Service, to improve E-Invoices delivery and cash flow
  • Flexibility and adaptability to changing business needs and priorities
  • Excellent attention to detail to ensure accuracy in credit assessments, documentation, and reporting
  • Knowledge of regulations: Staying up to date with laws and regulations related to e-invoicing

Benefits:

EEO/Affirmative Action Employer statement: We are committed to equal employment opportunities and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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