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Operations Manager Retail Account Position

1 week ago

Cebu City, Central Visayas, Philippines Cog Full time

At Cog, we are seeking an experienced Operations Manager to lead our Retail Account team.

Key Responsibilities:
  • Develop and implement strategic plans to enhance operational and service performance.
  • Foster a collaborative relationship with internal and external business partners to ensure customer satisfaction and profitability.
  • Work closely with the Director/Customer Services to implement tactical plans and coordinate efforts to improve business processes.

The ideal candidate will have 5-7 years of experience in people management, preferably in a customer service environment, with a strong track record of leadership and coaching. They should possess excellent analytical skills, including experience with six sigma methodologies. The ability to work under minimal supervision, think critically, and make informed decisions is also essential.

What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.