Retail Operations Leader

5 days ago


Cebu City, Central Visayas, Philippines Wipro Full time

Job Summary

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  • We are looking for a Retail Operations Leader to join our team at Wipro.

Key Accountabilities:

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  • Lead and direct all customer experience and support services activities within the functional area.
  • Develop and implement effective KPI reporting to drive business growth.
  • Collaborate with stakeholders to build and execute store sales strategies.
  • Distribute sales and marketing information to relevant team members.
  • Ensure excellent customer service and resolve issues efficiently.
  • Design and deliver training programs to enhance customer experience.
  • Provide technical support and resolve customer complaints in a timely manner.
  • Cultivate effective communication channels for customer notifications.
  • Mentor and develop associates to achieve high performance.
  • Analyze data to inform business decisions.
  • Participate in business meetings to drive strategic outcomes.

Requirements:

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  • Bachelor's degree in business or related field.
  • Minimum 2 years retail operations management experience.

Our Culture

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  • We value innovation, teamwork, and customer focus.


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