
Home Services Appointment Scheduling Professional
1 week ago
Ambitious Customer Service Representative Job
About the Role:We are seeking a skilled Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.
Responsibilities:- Answer inbound calls with professionalism and a friendly tone.
- Follow client-provided scripts and standard greetings.
- Provide accurate responses to customer inquiries.
- Schedule appointments using client CRMs and scheduling platforms.
- Take detailed call summary notes while on the call.
- Send accurate and well-written call summaries to clients immediately after calls.
- Ensure all call details are recorded without typos or missing information.
- Communicate with clients as needed to confirm instructions and receive feedback.
To be successful in this role, you will need:
- Previous customer service experience is preferred.
- Ability to multitask by managing calls, taking notes, and sending follow-ups.
- Strong written and verbal communication skills.
- Excellent attention to detail to ensure accurate call summaries.
- Confident in communicating directly with clients when necessary.
- Experience working remotely is preferred but not required.
- Willingness to undergo training and learn client-specific protocols.
- Motivated, hardworking, and eager to contribute to the team.
- High-speed internet connection.
- Computer with Intel processor or higher, 8GB RAM.
- Backup power source.
- Backup internet connection.
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