Home Services Appointment Scheduling Professional

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeVirtual Full time $32,000 - $40,000
Job Title:

Ambitious Customer Service Representative Job

About the Role:

We are seeking a skilled Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

Responsibilities:
  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.
Requirements:

To be successful in this role, you will need:

  • Previous customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely is preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.
Tech Requirements:
  • High-speed internet connection.
  • Computer with Intel processor or higher, 8GB RAM.
  • Backup power source.
  • Backup internet connection.


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