Service Delivery Director
6 days ago
**Job Title: Operations Manager**
We are seeking a highly skilled and experienced Operations Manager to join our team at Gratitude Philippines.
The successful candidate will be responsible for overseeing the day-to-day operations of our healthcare account, ensuring seamless delivery of services and meeting client expectations.
This is an excellent opportunity for a seasoned professional looking to take on new challenges and contribute to the growth and success of our organization.
Key Responsibilities:
- Lead a team of operational staff in providing high-quality service to clients;
- Develop and implement process improvements to enhance efficiency and productivity;
- Maintain strong relationships with clients and stakeholders;
- Collaborate with cross-functional teams to achieve business objectives;
Requirements:
- Minimum 5 years of managerial experience in handling a healthcare account in a BPO company;
- Proficiency in English language;
- Educational background: High School graduate or higher;
- PREFERRED: Candidates residing in Manila or nearby provinces and willing to work onsite.
**We Offer:**
A competitive salary package, opportunities for career growth and development, and a dynamic work environment that values teamwork and innovation.
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