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Senior Training and Operations Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Citigroup Inc. Full time

We're looking for a talented professional to join our team as a Learning Operations Manager. This individual will play a key role in overseeing the end-to-end management of training operations, ensuring efficiency and accuracy.

The ideal candidate will have a strong background in training and operations, with experience working in a fast-paced environment. They will possess excellent communication and problem-solving skills, as well as the ability to work independently with minimal supervision.

This role involves managing complex training requests, ensuring compliance with corporate training policies, industry regulations, and audit requirements. The successful candidate will work closely with leaders to align learning operations with organizational goals and develop reports and dashboards to track training effectiveness and compliance.

Key Responsibilities:

  • Oversee the end-to-end management of training operations, ensuring efficiency and accuracy
  • Manage escalations and resolve complex issues
  • Develop and maintain reports and dashboards to track training effectiveness and compliance
  • Provide insights and recommendations to leadership based on data analysis

About Our Team:

Our team is dedicated to delivering high-quality training programs that meet the needs of our customers. We're committed to innovation, excellence, and customer satisfaction.