Billing Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Stagwell Full time

Job Description:

We are seeking a highly skilled and experienced Billing Team Lead to join our team at Stagwell. In this role, you will be responsible for leading the billing department, ensuring that all billing tasks are completed accurately and on time.

Responsibilities:

  • Team Management:
  • Training, retention, and evaluations: You will be responsible for training and developing the skills of your team members, as well as conducting regular evaluations to ensure they are meeting their performance goals.
  • Best Practices: You will work closely with the team to ensure that best practices are followed in all aspects of billing, including training, development, and evaluation.
  • Corporate HR Structure: You will follow the corporate HR structure for annual reviews and timelines, ensuring that all employees receive regular feedback and coaching.
  • Metrics Bandwidth & Performance: You will work with management to develop metrics for bandwidth and performance, ensuring that the team is meeting its targets.
  • Time Off Requests: You will work closely with the Billing Manager to handle time off requests, ensuring that all employees have adequate coverage.
  • Brand Needs: You will ensure that brand needs are covered, including coverage for allocated hours.

Brand Support:

  • Monthly Brand Check-ins: You will support monthly brand check-ins, ensuring that all brands are up-to-date on billing information.
  • Quarterly Review & Update: You will conduct a quarterly review and update of process documents, ensuring that all teams are aligned on billing procedures.
  • SOX Compliance: You will ensure that brands are adhering to SOX compliance, identifying and addressing any issues promptly.

General Tasks:

  • Support & Lead: You will support and lead all billing coordinator tasks, ensuring that all billing-related activities are completed efficiently.
  • On-boarding: You will work closely with the Billing Manager to onboard new companies, ensuring a smooth transition into the billing system.
  • New Systems Implementation: You will implement and test new systems, ensuring that all billing processes are streamlined and efficient.
  • Client Prepaid Media Funds: You will oversee and monitor timely reconciliation of client prepaid media funds, ensuring accuracy and transparency.
  • Finance System Maintenance: You will maintain the finance system, ensuring that all billings are expedited according to the contracted schedule and proper documentation is retained.
  • Ticketing System Monitoring: You will monitor the ticketing system, assigning inquiries to team members and ensuring responses are timely.
  • Closing: You will complete monthly and year-end closing, ensuring all transactions are accurate and up-to-date.
  • Audit Support & File Management: You will provide audit support and file management, ensuring that all billing records are accurate and accessible.
  • Ad-hoc Requests: As needed, you will support ad-hoc requests, ensuring that all billing-related activities are completed efficiently.

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