Billing Analyst
1 week ago
Summary and Purpose of the Role
- Assist and provide support with the bill run process and resolve billing disputes.
Key Responsibilities:
- Facilitate the bill run process by ensuring the timely delivery of final invoices and reconciling revenue.
- Assist internal teams in handling escalations and issues concerning billing and provisioning.
- Provide customer service by investigating and resolving billing disputes, addressing customer queries about charges, invoice display, and account information via phone or email.
- Investigate and resolve billing disputes from end-customers.
- Participate in billing-related projects.
- Conduct audits to identify potential discrepancies and rectify any issues to ensure accurate billing.
- Support the Billing Manager in addressing all billing-related concerns.
- Perform additional tasks as needed.
Skills, Qualifications and Experience Required:
- Excellent English communications.
- Advanced Excel expertise, preferably with Index Matching experience.
- Minimum 2 to 3 years of relevant experience in billing and/or provisioning.
- Strong understanding of financial operations, billing management, and provisioning, with a preference for experience within the telecommunications (Telco) industry regardless of what country.
Work Skills & Attitude Desired:
- Proficiency in Microsoft Office Suite.
- Ability to adjust to change and take initiative.
- Effective organizational and time management abilities.
- Strong analytical skills and meticulous attention to detail.
- Competence in both written and oral English communication.
- Demonstrated capability to work independently, meet strict deadlines, and arrange tasks for efficient service delivery.
- Proven track record of collaborative teamwork, fostering a cooperative culture, and taking shared responsibility for achieving results in a customer-centric environment.
- Familiarity with Ticketing, Billing, or Cloud Management software and web-based platforms.
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