Cloud Operations Specialist

6 days ago


Manila, National Capital Region, Philippines Willis Towers Watson Full time

About the Role

This position is focused on providing technical expertise to the ICT Consultancy business on their technology and IT requirements for client proposals and projects. The role involves supporting key client projects, bridging the gap between Consultancy teams and Corporate IT, as well as the Technology Support and Cloud Operations team.

The primary responsibilities include:

  • Understanding WTW applications, solutions, and services used by ICT Consultancy
  • Familiarity with non-WTW applications and solutions utilized by ICT Consultancy
  • Collaboration with team members to develop automation scripts, processes, and tools across the CTS estate
  • Supporting the continuous improvement of cloud technologies, including automation, IaC, and Security by Design
  • Assisting the CTS Implementation Team with implementation and automation activities to meet ICT Consultancy deadlines
  • Guidance and coordination with the wider Cloud Operations team in Manila, including training, instruction on automation processes, and peer review
  • Working with the Manila team to ensure operational tools and requirements are included, such as monitoring solutions and high availability services
  • Performing infrastructure and solution testing, including performance benchmarking, end-to-end testing, disaster recovery, etc.
  • Handing over to the Cloud Operations team in Manila for BAU
  • Producing detailed, high-quality documentation of delivered work and processes


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