Customer Service for Telecommunications Account

3 days ago


Bacolod, Philippines TORCH Solutions Full time

We are seeking a highly motivated and customer-focused Customer Service representative to join our dynamic team in Bacolod City, Negros Occidental. As a Customer Service for Telecommunications Account, you will be responsible for providing excellent support and resolving inquiries for our clients' customers. This is a full-time position with opportunities for career growth within our organisation.What you'll be doingAnswering inbound calls from customers and addressing their queries and concerns in a timely and professional mannerAssisting customers with navigating our clients' products and services, and troubleshooting any issues they may be experiencingDocumenting customer interactions and updating customer records in our systemsEscalating complex issues to the appropriate team or department for resolutionAdhering to our clients' service level agreements and quality standardsContributing to the continuous improvement of our customer service processes and proceduresWhat we're looking forExcellent communication and interpersonal skills, with the ability to convey information clearly and effectivelyStrong problem-solving and analytical skills, with the ability to think critically and provide solutions to customersProficiency in using computer systems and software, including customer relationship management (CRM) toolsA pleasant and professional demeanour, with a commitment to providing exceptional customer serviceFluency in both English and TagalogWhat we offerAt Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including health insurance, paid time off, and training and development programs. Additionally, we prioritize the wellbeing of our employees and offer various wellness initiatives to support their overall health and happiness.Apply now to join our team and become a part of our success story



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