Service Delivery Head
3 days ago
We are seeking an experienced Service Delivery Head to manage our customer service operations. As a key member of our team, you will be responsible for overseeing daily operations, managing budgets, and developing strategies to meet client metrics.
Your key responsibilities will include:
- Developing and implementing operational plans to achieve business objectives
- Coordinating regular meetings with team members to discuss performance and address concerns
- Ensuring compliance with quality, efficiency, and productivity standards
- Providing guidance and support to team members to help them meet their goals
To succeed in this role, you should have:
- A minimum of 10 years of experience in a BPO contact center environment, preferably in a leadership role
- Proven track record of meeting or exceeding client metrics and KPIs
- Strong planning, forecasting, problem-solving, and analytical skills
Requirements
This role requires strong leadership, communication, and problem-solving skills. You should be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
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Head of HR Delivery
7 days ago
Taguig, National Capital Region, Philippines Citi Full timeHead of HR Delivery (Human Resources Partnership & Delivery)CitiNegotiableOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionHR Partnership & Delivery (HRP&D) sits at the center of Citi's HR business solutions, aiming to provide a seamless manager and employee experience, through best-in-class services, trusted advice, guidance, and coaching,...
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Human Resources Service Delivery Head
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Taguig, National Capital Region, Philippines Tata Consultancy Services Full timeAbout the JobThis is an exciting opportunity to lead our HR Shared Services team and play a key role in delivering exceptional customer service to employees.Responsibilities:Lead a team of HR professionals to deliver high-quality HR support to employees.Identify and implement process improvements to enhance service delivery and reduce operational...
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IT Head
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Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for: IT HeadSalary: Up to 210,000Location: BGC Taguig CitySet up: Onsite reportingSchedule: 9:00 AM - 6:00 PMQualifications:• At least twelve (12) years of IT work experience preferably in a financial institution, seven (7) of which are in managerial capacity• Project Management • Experience in and...
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IT Head
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for: IT HeadSalary: Up to 210,000Location: BGC Taguig CitySet up: Onsite reportingSchedule: 9:00 AM - 6:00 PMQualifications:• At least twelve (12) years of IT work experience preferably in a financial institution, seven (7) of which are in managerial capacity• Project Management • Experience in and...
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Service Delivery Head
17 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Description:TASQ Staffing Solutions is seeking a qualified Team Lead to manage inbound call-taking agents in a BPO setting. The ideal candidate will possess strong leadership skills and the ability to drive multiple projects.Responsibilities:Lead a team of agents to deliver excellent customer service and achieve performance targets.Develop and implement...
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Service Delivery Manager
7 days ago
Taguig, National Capital Region, Philippines GrowthFN Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled Service Delivery Manager to join our team at GrowthFN Sdn Bhd. In this role, you will be responsible for managing the delivery of services to our clients, ensuring that all services are delivered on time and to the required standard.Key Responsibilities:Service Delivery: Manage the delivery of services to our...
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Service Delivery Expert
1 day ago
Taguig, National Capital Region, Philippines Helloconnect Full timeService Delivery ExpertAbout UsHelloConnect is a company that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, we strive to deliver exceptional results for our clients.Job SummaryWe are seeking a highly motivated and...
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IT Service Delivery Manager
2 days ago
Taguig, National Capital Region, Philippines Hunters Hub Inc. Full timeHunters Hub Inc. is seeking a skilled IT Service Delivery Manager to oversee the delivery of high-quality services to clients.Key ResponsibilitiesService Management: Ensure that services are delivered efficiently and meet quality standards, aligning with service level agreements (SLAs) or key performance indicators (KPIs).Team Leadership: Manage and lead the...
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Service Delivery Manager
11 hours ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob SummaryAt Hunter's Hub Inc., we are seeking an experienced Service Delivery Manager to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. This critical role involves managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Main...
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Service Delivery Director
2 days ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Lead to oversee the delivery of services to our clients. This is an excellent opportunity for someone who wants to make a real impact on our business.Key ResponsibilitiesManage and lead the service delivery team, ensuring proper resource allocation, training, and performance.Ensure that services...
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IT Service Delivery Director
3 days ago
Taguig, National Capital Region, Philippines Principal Global Services Full timeJob DescriptionAs a key member of our team, the IT Service Delivery Manager will be responsible for ensuring that our service desk operations run smoothly and efficiently. This individual will act as a liaison with process owners, service owners, and managers throughout the service management lifecycle to introduce new services and ensure that our service...
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IT Service Delivery Director
3 days ago
Taguig, National Capital Region, Philippines Michael Page Full timeAbout Our FirmWe are a leading expert in data-driven service delivery.Job DescriptionWe are seeking a highly skilled IT Service Delivery Director to oversee the monitoring and analysis of data related to service performance metrics.This role involves utilizing data to identify trends and patterns in service incidents and problems, and implementing strategies...
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Service Delivery Manager
7 days ago
Taguig, National Capital Region, Philippines Welsend Global Services Full timeAbout the RoleWe are looking for a skilled Service Delivery Manager to oversee the delivery of our services and ensure that our customers receive exceptional experiences. As a key member of our team, you will be responsible for managing day-to-day operations, identifying areas for improvement, and implementing process enhancements.Key AccountabilitiesManage...
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Service Delivery Lead
3 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeSpecial Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...
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Service Delivery Lead
2 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc Full timeSpecial Instructions- Work Onsite- Please advise the candidate to prepare a presentation about themselves, their background, experience, and key highlights related to the role. This presentation will serve as a basis for the client and will be presented during their technical interview.Qualifications- Bachelor's Degree- Minimum of 7 years of experience as a...
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Service Delivery Lead
2 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeOverseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality...
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Service Delivery Manager
3 days ago
Taguig, National Capital Region, Philippines Michael Page Full timeAbout Our CompanyWe are a key player in the local tech scene.Job OverviewWe are seeking a highly skilled Service Delivery Manager to oversee the monitoring and analysis of data related to service performance metrics.This role involves utilizing data to identify trends and patterns in service incidents and problems, and implementing strategies to prevent...
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HR Service Delivery
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeRESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...
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HR Service Delivery
4 days ago
Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full timeHR Service Delivery - Global Payroll Senior Manager1 day ago Be among the first 25 applicantsWill be responsible for Global Payroll delivery across in-house and Outsource Countries.There are overall 17 countries that under scope with approx. 30 Pay runs.Responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources...
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HR Service Delivery
2 weeks ago
Taguig, National Capital Region, Philippines Visage Executive Search Full timeRESPONSIBILITIES:• Incumbent will be responsible for Global Payroll delivery across in-house and Outsource Countries.• There are overall 17 countries that under scope with approx. 30 Pay runs.• Incumbent will be responsible for overall Payroll Service Delivery and Compliance managing a team of approx. 150 resources servicing approx. ~75K pay slips...