Service Delivery Head

3 days ago


Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time
About the Opportunity

We are seeking an experienced Service Delivery Head to manage our customer service operations. As a key member of our team, you will be responsible for overseeing daily operations, managing budgets, and developing strategies to meet client metrics.

Your key responsibilities will include:

  • Developing and implementing operational plans to achieve business objectives
  • Coordinating regular meetings with team members to discuss performance and address concerns
  • Ensuring compliance with quality, efficiency, and productivity standards
  • Providing guidance and support to team members to help them meet their goals

To succeed in this role, you should have:

  • A minimum of 10 years of experience in a BPO contact center environment, preferably in a leadership role
  • Proven track record of meeting or exceeding client metrics and KPIs
  • Strong planning, forecasting, problem-solving, and analytical skills

Requirements

This role requires strong leadership, communication, and problem-solving skills. You should be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.


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