Global Brand Solution Specialist

This is a great career opportunity for someone who is looking to join an international company with a vibrant, friendly, and supportive working environment.

Our organization specializes in branding solutions, uniforms and costumes, custom manufacturing, and fulfillment services. With over 30 years of experience, we are dedicated to delivering tailored solutions that meet the unique needs of our clients.

This role is an exciting opportunity to shape and implement marketing strategies from the ground up.

Key aspects of this role include:

Branding Solutions

• We offer customization of existing products to align with clients' brand colors and logos.
• Our team guides clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.

Custom Manufacturing

• From design concept to delivery, we manage every aspect of custom manufacturing.
• Our team specializes in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.

Fulfillment & Services

• We provide warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally.
• Clients have access to a real-time inventory system to monitor stock levels and ordering trends.

The Marketing Strategy Representative ensures a smooth client experience by managing orders from intake to invoicing with accuracy and efficiency. Supporting our mission to deliver quality branded solutions, MSR works closely with internal teams and clients to maintain operational excellence and clear communication.

The ideal candidate will be hands-on with systems, detail-focused, and proactive in a fast-paced, collaborative environment. Key responsibilities include:

Order Management

• Review incoming orders for accuracy, margin requirements, and artwork readiness.
• Coordinate timelines with vendors and ensure orders are aligned with client expectations.
• Track orders through production and delivery, updating the WIP dashboard daily.

Client Communication

• Respond to client questions, requests, and updates in a clear, concise, and timely manner.
• Escalate challenges proactively, offering solutions and ensuring follow-through.
• Maintain consistent updates with both internal stakeholders and external vendors.
• Communicate with vendors to request and deliver quotes from factories to clients.
• Proactively follow up with vendors and clients to keep all parties informed throughout the order process.

Invoicing & Follow-Through

• Ensure timely and accurate invoicing of completed jobs.
• Handle simple bookkeeping and billing reconciliation tasks.
• Monitor job status to prevent missed billing or delivery issues.

System & Workflow Excellence

• Maintain up-to-date order status in CRM and WIP tools.
• Flag inefficiencies or risks and participate in workflow improvement efforts.
• Adhere to team best practices for naming, notes, and internal communication.

Quote & Pricing Coordination

• Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia).
• Identify and recommend the best pricing options to the sales team based on availability and cost.

Requirements:

• 2+ years' experience in virtual assistant, customer service, project coordination, or order fulfillment.
• Highly organized with strong attention to detail.
• Tenacious - you follow through until a job is complete.
• Able to perform simple bookkeeping tasks accurately and independently.
• Forward-thinking - you anticipate issues and propose solutions.
• Excellent written and verbal communication skills.
• Familiarity with CRM systems and vendor coordination preferred.
• Ability to thrive in a fast-paced, team-driven environment.
• Proactive in communication, especially when facing potential delays or escalations.
• Motivated by team growth, sales impact, and overall business performance.

WHAT SUCCESS LOOKS LIKE

• Deliver accurate and complete job communication.
• Meet on-time invoicing and delivery timelines.
• Maintain a high rate of project accuracy.
• Keep your WIP dashboard current.
• Support team performance with strong communication and follow-through.