
Software Support Specialist
7 days ago
We are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities:
- Investigate and resolve software-related issues and problems in a timely manner.
- Analyze complex software problems and provide effective solutions.
- Communicate with customers via phone, email, or chat to understand their needs and provide assistance.
- Collaborate with internal teams to identify and resolve technical issues.
- Document and track software support activities for future reference.
- Stay up-to-date with the latest software technologies and advancements.
Requirements:
- Bachelor's Degree holder in Computer Science or related field.
- At least 2+ years of experience in software support or related field.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment with multiple priorities.
Key Skills:
- Strong technical knowledge of software applications and operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
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