Digital Transformation Specialist

3 days ago


Manila, National Capital Region, Philippines TDCX Group Full time

As a Digital Transformation Specialist at TDCX Group, you will play a crucial role in helping our clients achieve their customer experience aspirations. With your expertise in Workforce Management Software, you will analyze data and create forecasts to improve operation efficiency.

You will work closely with Operations management to ensure schedule adherence and coordinate with other analysts to maintain continuity of coverage. Your attention to detail and ability to perform statistical analysis will be invaluable in producing analytical and informative reports.

About the Role
  • Manage changes to scheduling to ensure adequate daily resource coverage
  • Analyze and process operational data to generate accurate forecasting matrices
  • Ensure hours are accurately accumulated and categorized in line with company procedure
  • Coordinate with other analysts to maintain continuity of coverage and distribution of up-to-date statistical data


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