Professional Wellbeing Specialist

This wellbeing specialist role plays a crucial part in fostering a psychologically safe, emotionally resilient and healthy work environment.

The key responsibilities of this role involve delivering one-to-one sessions, facilitating small-group sessions, providing timely support for urgent wellbeing needs and leading training focused on resilience, healthy coping and distress management.

• Key Responsibilities:
• Individual Well-Being Sessions:
  • Conduct regular or on-demand 1:1 well-being sessions to provide employees with personalized support and guidance.
  • Offer same-day crisis intervention support in response to urgent wellbeing needs, ensuring timely assistance during critical moments.
  • Incorporate stress-reduction techniques, coping strategies and decision-making skills into sessions to empower employees with effective tools for managing workplace pressures.
• Group Sessions:
  • Facilitate monthly small-group sessions focusing on peer support in a psychologically safe space to promote healthy working relationships and social connections among team members.
  • Tailor sessions based on team dynamics, feedback from Team Leads or insights gained by the wellbeing team to ensure relevance and effectiveness.
• Training & Development:
  • Deliver group training sessions including onboarding, well-being and resiliency training, as well as annual refresher training to equip employees with essential skills and knowledge.
  • Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs and objectives.
  • Ensure all training is delivered within prescribed timeframes and formats provided by the organization to maintain consistency and effectiveness.
• Observation & Support:
  • Conduct daily floor walks ('walk and talks') during each shift to observe team interactions and employee demeanor for signs of distress, allowing for proactive intervention and support when needed.
  • Establish a visible presence on-site as a supportive and integrated member of the team, normalizing wellbeing specialist presence and promoting a culture of openness and trust.
  • Provide discreet and proactive intervention as necessary, prioritizing employee wellbeing and addressing potential issues before they escalate.
• Monitoring & Communication:
  • Actively monitor and respond to direct communications from individuals across designated platforms, including email and other communication tools, maintaining a professional and supportive tone.
  • Maintain a protocol for responding to communications in a timely and effective manner, ensuring that employee concerns are addressed promptly and efficiently.
• Documentation & Data Entry:
  • Accurately record attendance and aggregate trends/topics in the organization's system of record within 24 hours of each session, maintaining accurate records for future reference and analysis.
  • Enter session insights (excluding any clinical or personally identifiable information) using the organization's wellbeing tool in alignment with privacy and data protection policies, respecting confidentiality and upholding data integrity.
  • Comply with all legal and ethical reporting obligations, including disclosures related to self-harm, abuse, misconduct or legal directives, upholding the highest standards of professionalism and integrity.
• Wellbeing Specialist Insights & Reporting:
  • Summarize trends and insights from sessions and observations during floor walks using the organization's reporting tools, providing valuable insights for future improvements and optimization.
  • Contribute to regular team updates and meetings with relevant aggregated clinical themes emerging from individual and group sessions, fostering collaboration and shared understanding among team members.
• Scheduling & Availability:
  • Block time for on-demand sessions, floor walks and proactive engagement activities in alignment with shift schedules, ensuring seamless integration with existing workflows and processes.
  • Remain available and responsive for unscheduled support and crisis interventions as needed, prioritizing employee wellbeing and addressing potential issues promptly and effectively.