Key Performance Staff
1 week ago
We are a leading company that values innovation and customer satisfaction.
Job Title: Key Performance StaffSalary:$60,000 - $80,000 per annum, depending on experience.
Job Description:Duties and Responsibilities:
- Gather and consolidate market data collected by area controllers from all 3S branches.
- Maintain an organized database of market information to ensure accuracy and accessibility.
- Analyze market trends, customer preferences, and service performance metrics to identify areas for improvement.
- Prepare reports summarizing findings and insights for management review.
- Develop actionable recommendations and proposals to improve service operations based on data analysis and system monitoring.
- Fulfill company IMS policy requirements, including Zero accident Company & personal time, 100% working & driving compliance with required PPE, health, environment, HIRAC, Service Warranty Procedures & Guidelines.
- Attend phone calls/inquiries specifically for customers & dealers concerns.
- Support service tasks, including:
- Attending phone calls/inquiries specifically for customers & dealers concerns.
- Calling Dealers regarding their market data and system status.
- Manpower monitoring.
- Perform other tasks assigned by the Immediate Superior as needed.
Key Requirements:
- Possess excellent analytical and problem-solving skills.
- Demonstrate strong communication and interpersonal skills.
- Show ability to work in a fast-paced environment and meet deadlines.
We Offer:
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
This role is ideal for those who enjoy working in a challenging and rewarding environment.
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