Customer Support Ambassador

1 week ago

Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time $35,000 - $42,000
Job Description

As a customer support specialist, you will be the first point of contact for our customers, assisting them with various inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.

Key responsibilities include managing event and relationship cancellation tickets, reviewing and processing short-term cancellations, applying cancellation fees, adjusting work status, informing providers of the fee, processing the cancellation, ensuring appropriate compensation for providers, confirming the cancellation details with the customer, contacting customers to determine if a replacement service is required, assessing and implementing changes to bids, confirming changes with customers via email, handling requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately, altering the day of the week, start time, or event duration, processing profile update requests, ensuring that any profile changes are reflected in existing bookings as needed, investigating failed ID checks through Onfido, verifying the validity of identification documents, updating profiles accordingly, manually approving valid documents or deactivating profiles and informing providers if documents are not valid, and reviewing feedback from service providers after events and determining necessary follow-up actions and contacting the appropriate parties to address issues.

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