
Social Media Customer Support Ambassador
7 days ago
We are seeking a motivated and experienced Social Media Customer Service Representative to join our growing team.
About The Role
As a key member of our customer support team, you will be responsible for responding to customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions.
Responsibilities
- Respond to and resolve customer outreach through direct messages and social media comments on Facebook, Instagram, TikTok and other platforms.
- Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment problems.
- Provide personalized product recommendations based on customer needs and preferences.
- Escalate unresolved issues to the appropriate departments and follow up until resolution.
- Collaborate with other representatives to provide mentorship and guidance.
- Maintain in-depth knowledge of our product offerings, promotions and policies.
Requirements
- High School Diploma or equivalent.
- 2-3 years of experience in social media community management and customer service.
- Proven track record of resolving complex customer issues.
- Experience with customer service software and tools.
- Desired skills: Shopify and connected apps.
- Soft Skills: Empathy, problem-solving, customer-oriented approach, clear communication.
About The Offer
- A dynamic work environment.
- An open mind for new ideas.
- Growth opportunities.
- Competitive compensation.
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