Social Media Customer Support Ambassador

7 days ago


Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱55,000
Job Opportunity

We are seeking a motivated and experienced Social Media Customer Service Representative to join our growing team.


About The Role

As a key member of our customer support team, you will be responsible for responding to customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions.


Responsibilities
  • Respond to and resolve customer outreach through direct messages and social media comments on Facebook, Instagram, TikTok and other platforms.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment problems.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Collaborate with other representatives to provide mentorship and guidance.
  • Maintain in-depth knowledge of our product offerings, promotions and policies.

Requirements
  • High School Diploma or equivalent.
  • 2-3 years of experience in social media community management and customer service.
  • Proven track record of resolving complex customer issues.
  • Experience with customer service software and tools.
  • Desired skills: Shopify and connected apps.
  • Soft Skills: Empathy, problem-solving, customer-oriented approach, clear communication.

About The Offer
  • A dynamic work environment.
  • An open mind for new ideas.
  • Growth opportunities.
  • Competitive compensation.


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