Enterprise IT Change Manager

1 day ago

Quezon City, National Capital Region, Philippines beBeeIT Full time $90,000 - $120,000
Job Description

An IT Change Management Analyst is needed to oversee and coordinate changes within a controlled IT environment. The role involves assessing risk and change impact, ensuring resources are aligned, and facilitating the authorization of Change Records.

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  • Review change requests for risk and impact.
  • Ensure all change-related processes and documentation adhere to Change Management standards and policy guidelines.
  • Manage multiple, concurrent change cycles to support delivery of business initiatives ranging from minor updates to cross-organizational projects.
  • Facilitate weekly meetings to review upcoming changes, assess risks, and coordinate planning and communication.
  • Collaborate with business units, IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
  • Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
  • Lead regular knowledge-sharing sessions, onboarding sessions, and forums to promote change awareness and education.
  • Represent the team in global and local meetings, applying Change Management practices such as Post-Change Review (PCR) and Root Cause Analysis (RCA).
  • Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across IT service management domains.
  • Collaborate with Incident, Problem, Release, and CSI teams to identify root causes of change-related incidents and recommend process improvements.
  • Identify process gaps and drive continuous improvement initiatives to enhance Change Management effectiveness.
Required Skills and Qualifications

The ideal candidate should have:

  • A university degree and/or equivalent work experience.
  • Working knowledge of client/server infrastructure; Mainframe environment a plus.
  • Knowledge of networks, file servers and desktops; IVR systems a plus.
  • Knowledge of Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials.
  • Ability to work at a hybrid setup and flexible working hours.
Benefits

This role offers opportunities for professional growth and development, including:

  • Self-motivated and proactive attitude.
  • Strong negotiation and interpersonal skills.
  • Experience working in multi-sourced or outsourced IT environments.
  • Proficiency with Change Management tools, particularly ServiceNow.
Others

The company is an Equal Opportunity Employer, committed to fair recruitment, retention, advancement and compensation without discrimination.

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