IT Change Enable Analyst

3 weeks ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time

We're looking for a Change Management Analyst to join our Segment Change Management team at MBPS. In this role, you will oversee and coordinate changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensuring resource alignment, and facilitating the authorization of Change Records.

Responsibilities:

  • Review and assess all change requests for risk and impact.
  • Ensure all processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and policy compliance.
  • Manage multiple change cycles supporting various business initiatives.
  • Facilitate weekly Segment Change Advisory Board (CAB) meetings.
  • Collaborate with business units, IT groups, and vendors to mitigate risks and resolve conflicts.
  • Track and report all changes to the system environment.
  • Lead knowledge-sharing sessions to promote change awareness.
  • Represent the segment in global and local meetings, demonstrating expertise in Change Management practices.
  • Identify, investigate, and resolve issues to prevent incidents and problems.
  • Collaborate with Incident, Problem, Release, and CSI teams to improve processes.
  • Identify process gaps and drive continuous improvement initiatives.
  • Develop and maintain Change Management processes, procedures, and tools.
  • Amenable to work at Ayala Technohub (Quezon City).
  • Amenable to a hybrid setup (3x onsite per week).
  • Amenable to work from Monday to Friday, 6 am to 3 pm HKT, with flexibility for night meetings as needed.

Qualifications:

  • University degree and/or equivalent work experience.
  • Knowledge of client/server infrastructure and applications; Mainframe experience a plus.
  • Knowledge of Networks, file servers, desktops, IVR systems a plus.
  • Knowledge of Change Management practices, Configuration Management, Release Management, ITIL or other best practices (essentials).

Preferred Qualifications:

  • Self-motivated, proactive, with strong initiative.
  • Excellent negotiation and interpersonal skills.
  • 2–3 years of experience in change management within a complex, multi-vendor IT environment.
  • Proven ability to define, document, and manage change processes.
  • Experience with multi-sourced or outsourced IT environments.
  • Proficiency with Change Management tools, especially ServiceNow.
  • Understanding of relational databases and Configuration Management tools.
  • Excellent communication skills tailored to various audiences.
  • Broad knowledge of enterprise system platforms.
  • Strong organizational and multitasking skills.
  • Proficient in Microsoft Office Suite.

Join our team:


• We'll empower you to learn and grow your career.


• We support a flexible environment emphasizing well-being and inclusion.


• We'll help you shape your future as part of our global team.

About Manulife and Heng Kang

Manulife Financial is a leading international financial services provider committed to helping people achieve "easy investing and a prosperous life." For more information, visit https://www.manulifeim.com/institutional/tw/en.

Manulife is an equal opportunity employer

We embrace diversity and are committed to creating an inclusive environment. We do not discriminate based on race, ethnicity, gender, age, or other protected factors. For assistance during the application process, contact recruitment@manulife.com.

Working Arrangement: Hybrid

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