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Service Quality Manager
3 weeks ago
About the Role
This is an exciting opportunity to become a part of our dynamic contact center team at Manpower Outsourcing Services, Inc. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and ensuring high-quality support.
Key Responsibilities
Investigate and resolve complex customer complaints, escalating issues as needed to ensure timely resolution.
Design and implement training programs for new team members, focusing on skill development and knowledge sharing.
Monitor and enhance the overall quality of support provided by the team, making data-driven decisions to drive improvement.
Continuously evaluate and adjust performance metrics to maintain optimal customer satisfaction.
Analyze and interpret workforce management reports to inform strategic staffing decisions.
Requirements
Minimum 1-3 years of experience in customer service or a related field, preferably with financial account management expertise.
Bachelor's degree holder with strong communication and interpersonal skills.
Prompt availability to start work onsite.
