Business Process Manager

2 weeks ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Role Overview

We are seeking a highly experienced Vice President – Quality Excellence to lead our Quality Excellence Insurance vertical. The successful candidate will be responsible for developing and implementing a quality management framework for each client area and overseeing quality control and assurance related improvements and performance.

Key Responsibilities
  • Develop and implement quality management frameworks for each client area.
  • Oversee quality control and assurance related improvements and performance.
  • Manage a team of QCA and clients within the vertical.
  • Collaborate with colleagues across all levels to achieve business objectives.
Requirements
  • Proven track record of leading quality excellence initiatives.
  • Expertise in quality management frameworks and processes.
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.


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