QUALITY MANAGER

3 weeks ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Responsibilities for External Candidates

  • Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance.

  • Leads significant process improvement projects.

  • Train/mentor personnel from other functions on quality tools and concepts and mentor AMs/GBs.

  • Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements.

  • Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

  • Perform ongoing reviews to ensure compliance to QSD to all certification and internal/client requirements.

Qualification

  • MUST BE IN THE BPO INDUSTRY FOR 7+ YEARS | 3 YEARS QUALITY MANAGER BACKGROUND.

  • MUST HAVE HANDS ON EXPERIENCE IN USING NPS AND FMEA TOOLS.

  • MUST HAVE INSURANCE / INSURANCE CAMPAIGN RELATED EXPERIENCE.

    • Preferably knowledge of industry domain being aligned to Insurance.

    • Knowledge of quality systems (ISO, COPC) preferable.

    • Project management skills to drive improvement projects/initiatives.

    • Analytical skills.

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