Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000
About the Job

We are looking for a highly skilled Customer Support Advocate to join our team on an 18-month fixed term contract. As the first point of contact for our clients, you will own customer communications from initial request through to resolution.

This role is ideal for someone who is passionate about delivering exceptional customer service and has experience in resolving complex issues. You will also play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

The ideal candidate will have a strong understanding of how our platform works and be able to communicate this effectively to our clients. They will also be able to work autonomously and as part of a team, prioritizing tasks and managing their time effectively.

Key Responsibilities
  • Become a product expert in all areas of our platform.
  • Own customer communications and issues from initial contact until resolution.
  • Collect customer feedback and influence the direction of our platform.
  • Identify issues and engage with our development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with our growing business.
  • Create and maintain internal and client-facing documentation such as knowledge base articles.
Requirements
  • Previous experience in a customer support role.
  • Proficiency with various software systems such as Zapier, Slack, Zoom, Loom, Google Work, Atlassian, Intercom.
  • Good written and oral communication skills for creating professional documents and presentations.
  • Good time management and organizational skills.
  • Ability to listen to concerns and handle criticism without taking it personally.
What We Offer
  • A competitive salary and employee stock options.
  • Health, dental, and vision benefits.
  • An education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.

We are an equal opportunity employer and welcome applications from diverse candidates. We provide employment and recruitment accommodations during the recruitment process.

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