Current jobs related to Client Services: SAP Concur Specialist - Makati City, National Capital Region - SAP

  • SAP Concur

    4 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur - Service Assistant Coach, Professional - Night ShiftAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual...

  • SAP Concur Customer Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP SE is seeking a skilled Service Assistant Coach to join our customer support team. In this role, you will be responsible for providing technical assistance and guidance to clients using SAP Concur products and services.Your primary focus will be on ensuring that clients receive high-quality support and achieve their business objectives. You will work...

  • Customer Service Consultant for SAP Concur

    4 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    We are seeking an experienced Service Assistant Coach to join our team. As a key member of our customer support organization, you will be responsible for delivering exceptional service to our clients in the Americas region.In this role, you will provide technical guidance and support to clients using SAP Concur products and services. Your expertise will help...

  • SAP Concur

    2 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Concur

    2 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Concur Expense Technical Advisor

    4 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    As a Service Assistant Coach at SAP SE, you will play a critical role in delivering exceptional service to our clients in the Americas region. In this role, you will provide technical guidance and support to clients using SAP Concur products and services.Your expertise will help clients achieve their business goals and optimize their use of our solutions....

  • SAP Concur: CFE Consultant

    3 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    As a CFE Consultant, you will work with a portfolio of customers for multiple regions. You will work as a subject matter expert, communicating a variety of topics, ranging from product capabilities to support tickets to projects. You will be responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer...

  • Concur - Auditor (German Speaking)

    2 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...

  • SAP Concur: Care Services Consultant

    3 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur: Care Services Consultant (mid shift)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...

  • Service Assistant Coach, Professional

    4 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP enables you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.Reporting to the Service Assistant Coach...

  • SAP Concur

    3 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Client Relationship Manager

    6 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    SAP's mission is to help businesses run better by providing innovative solutions that address their unique challenges.We are looking for a talented Client Relationship Manager to join our team and play a critical role in driving client satisfaction and loyalty.In this position, you will be responsible for managing a portfolio of high-profile clients and...

  • Audit and Compliance Analyst

    3 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    About SAP ConcurSAP Concur is a leading provider of spend management services. Our goal is to deliver actionable business intelligence and rapid ROI to our clients by automating and optimizing business processes.Job OverviewAn Auditor II at SAP Concur is responsible for providing first level review of end-user receipts and expense reports to ensure integrity...

  • Care Services Consultant

    6 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    About the RoleAs a Care Services Consultant at SAP, you will be responsible for managing a diverse portfolio of clients across multiple regions, ensuring exceptional service and customer satisfaction.You will provide expert guidance supporting product capabilities and project management, while maintaining accountability for the entire customer communications...

  • Care Services Specialist

    3 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    Care Services Consultant Job SummaryThis position involves serving as a key point of contact for a defined customer group, working closely with Support, Care Services consultants, and Customer Success Partners to communicate with customers regarding various topics, including support tickets, configuration changes, service performance, and other...

  • Financial Reimbursement Specialist

    5 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur SolutionsSAP Concur is the world's leading provider of on-demand employee spend management services. Our solutions help organizations control costs by uniting online travel booking, automating expense claims, and streamlining invoice processing.Responsibilities:Provide first-level assessment of receipts and expense reports in compliance with...

  • Financial Services Professional

    2 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur's innovative approach to on-demand employee spend management services helps organizations control costs by unifying online travel booking, automating expense claims, and streamlining invoice processing.About the CompanySAP Concur is the world's leading provider of on-demand employee spend management services, helping organizations control costs by...

  • Financial Integrity Specialist

    2 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    About SAP ConcurSAP Concur is a leading provider of on-demand employee spend management services. Our innovative solutions empower organizations to control costs by streamlining online travel booking, automating expense claims, and optimizing invoice processing.Auditor II Role OverviewThis position plays a vital role in ensuring the integrity of our clients'...

  • Concur Implementation Specialist

    5 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    Work with SAPSAP is a leading provider of enterprise software solutions, helping organizations run better. Our company culture is built on collaboration, innovation, and inclusion, with a strong focus on personal development and growth. As a member of our team, you will have the opportunity to work with a diverse group of professionals, develop new skills,...

  • Care Services Expert

    5 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    Job DescriptionWe are seeking a skilled Concur Implementation Specialist to join our team. As a key point of contact for a defined customer group, you will work closely with Support, Care Services consultants, and Customer Success Partners to communicate with customers regarding various topics. Your primary responsibility will be to ensure clear, consistent...

Client Services: SAP Concur Specialist

1 week ago

Makati City, National Capital Region, Philippines SAP Full time

SAP Concur: Audit Services Representative

The role of the Client Services Specialist at SAP Concur is to provide exceptional customer service and relationship management skills. The ideal candidate will have experience in production and/or call center activities, with superior customer service skills and excellent written and verbal communication skills.

Key Responsibilities:

  1. Act as a trusted consultant for SAP Concur Audit responsible for helping customers effectively utilize the services.
  2. Maintain client relationships through engaging customers proactively via conference calls or email.
  3. Support incoming client queries by reviewing previous inquiries and responses, collecting and investigating data, compiling and sending out information, and confirming the client's comprehension of the details provided.
  4. Liaise with key stakeholders and/or decision makers to determine correct audit guidelines requirements.
  5. Analyze, identify opportunities, and create sound action steps with the customer's Audit service.
  6. Review available resources and use applicable tools to confirm correct Expense and Audit set up.
  7. Run through Intelligence Standard/Tech Support Admin Reports and provide analysis/updates on a regular basis.
  8. Empowered to manage escalated issues by taking ownership of difficult customer situations, and is responsible for creating a plan of action.
  9. Track customer interactions/activities using CRM.
  10. Actively participate in collaborative projects focused on audit, working closely with various Support Teams to drive process enhancement and optimization.

Education and Skills:

  • Bachelor's degree in Business Administration or related field.
  • Experience in production and/or call center activities.
  • Superior customer service skills and excellent written and verbal communication skills.
  • Professional phone presence and good interpersonal skills.
  • Exceptional analytical and listening skills.
  • Strong data entry and typing skills.
  • Proficiency in operating computer applications (including but not limited to Microsoft Office, Salesforce, etc).