
Strategic Insights Professional
6 days ago
About a forward-thinking organisation: The company provides products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
We're seeking a Senior Client Analyst supporting our newly created regionalised structure. This role is newly created, reflecting our evolving focus on AI-assisted insight delivery, proactive scenario modeling, and cloud-first analytical architecture.
Duties and Responsibilities- Partner with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables.
- Develop and maintain tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers.
- Lead deep dives into performance variability, liquidation trends, customer segments, and treatment outcomes.
- Deliver strategic presentations to client stakeholders with clear recommendations and hypotheses for testing.
- Build and refine repeatable insight models that support benchmarking, campaign planning, and forecasting.
- Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field.
- 7+ years of experience in analytics, with a clear focus on client-facing, commercial, or strategic work.
- Expert-level SQL, with proven experience extracting and transforming large datasets.
- Strong communication skills, with a track record of presenting insights to external stakeholders.
- Deep understanding of cohort analysis, performance attribution, and outcome modeling.
- Languages: SQL, Python
- Platforms: AWS, Tableau
- Workflow Tools: JIRA, Confluence, Git
Our goal is to create a better experience of debt resolution for customers. We value diversity and believe that bringing diverse individuals together allows us to build better products and a company.
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