Customer Experience Director

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,500,000
Customer Service Leadership Opportunity

We are seeking an experienced Customer Service Manager to lead our customer-facing team and deliver exceptional service experiences.

The ideal candidate will have a proven track record of managing high-performing teams, resolving complex customer issues, and driving process improvements.

About the Role
  • Lead a team of customer service professionals in providing timely and effective resolutions to customer inquiries and complaints.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Analyze customer feedback and metrics to identify trends and areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements
  • 5+ years of experience in customer service management, with a strong background in leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues at all levels.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
  • Familiarity with customer service platforms and CRM tools, with the ability to adapt quickly to new systems.
  • A passion for delivering exceptional customer service and building long-term relationships.
What We Offer
  • A dynamic and supportive work environment that fosters growth and development.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package that rewards your hard work and dedication.
  • The chance to work with a talented team of professionals who share your passion for customer service.
Our Values
  • We value intellectuality and self-motivation.
  • We believe in good communication and radical candor.
  • We operate with a sense of urgency and prioritize results-driven outcomes.
  • We are customer-centric and focused on delivering exceptional experiences.

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