Policy Administrator Support Specialist

1 day ago


San Juan, National Capital Region, Philippines Thurston Software Solutions, Inc. Full time
About the Role

We are seeking a highly skilled Policy Administrator to support our team in providing exceptional service to customers and clients. As a Policy Administrator, you will play a crucial role in ensuring that all customers receive the highest level of service by answering inquiries and resolving issues primarily through email and internal systems.

Responsibilities include responding to basic inquiries from brokers, agents, and customers regarding policy status or billing errors, as well as ensuring that all relevant requests are promptly addressed and accurate information is effectively communicated to the client.

Key Responsibilities:
  • Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner
  • Ensure accurate and efficient processing of customer requests, including policy updates, billing changes, and endorsements
  • Maintain accurate records and documentation of customer interactions and transactions

To be successful in this role, you will possess excellent communication skills, both written and verbal, as well as strong research and organizational skills. You will also have the ability to work independently with minimal supervision, prioritizing tasks and managing multiple projects simultaneously.

Requirements:
  • Bachelor's degree in Business Administration, Computer Science, or related field
  • Excellent communication and interpersonal skills
  • Strong research and organizational skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience with property and casualty insurance or commercial insurance preferred

In return for your hard work and dedication, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development within our company.



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