Billing and Invoicing Operations Coordinator

1 week ago


Paranaque City, Calabarzon, Philippines Unity Communications Full time
Unity Communications

We are seeking a highly skilled Billing and Invoicing Operations Coordinator to join our team in the Philippines. As a key member of our operations team, you will play a crucial role in ensuring seamless billing processes, accurate data management, and exceptional customer support.

Job Description

In this role, you will be responsible for:

  • Responding to Customer Requests: Respond to customer inquiries via chat, email, or phone calls to address billing concerns, telecom quotes, and general issues.
  • Data Extraction and Analysis: Extract relevant data from invoices, portals, and communications to initiate payments on behalf of customers.
  • Commission Data Management: Input and analyze commission data, manage escalations with carriers, and ensure accurate monthly reporting.
  • Support Platform Maintenance: Review external communications and support platform updates to maintain high-quality operations.
  • Task Monitoring and Coordination: Monitor support emails, redirect inquiries, and handle ad-hoc tasks such as quoting, contracts, or inventory management.
Requirements

To succeed in this role, you must have:

  • Error Detection and Correction: Ability to spot errors and ensure data accuracy.
  • Clear Communication: Clear and professional written and verbal communication with internal and external stakeholders.
  • Multitasking and Organization: Ability to multitask, prioritize tasks, and stay organized in a fast-paced environment.
  • Familiarity with Spreadsheets: Familiarity with spreadsheets, data entry tools, and learning new systems quickly.
  • Proactive Attitude: Proactive, flexible attitude toward challenges and evolving processes.
  • Collaboration and Independence: Ability to work both collaboratively and independently to get the job done.
Benefits

We offer a competitive salary package, including:

  • HMO Coverage: HMO coverage with two free dependents upon regularization.
  • VL/SL Credits: VL/SL credits upon regularization.
  • Friendly Work Culture: Friendly and supportive work culture.
  • 13th-Month Pay: 13th-month pay and other Philippine-government-mandated benefits.
  • Non-Taxable Allowances: Non-taxable allowances.
  • Pay Increases and Bonuses: Pay increases, performance bonuses, birthday gifts, and many more.
Why Join Unity Communications?

We value inclusion, diversity, kindness, and positivity. Our senior management listens to employee feedback, and we strive to create a great place to work. We are a Certified Great Place To Work, and 99% of our current and previous employees recommend us to their friends.



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