Billing and Invoicing Operations Coordinator
1 week ago
We are seeking a highly skilled Billing and Invoicing Operations Coordinator to join our team in the Philippines. As a key member of our operations team, you will play a crucial role in ensuring seamless billing processes, accurate data management, and exceptional customer support.
Job DescriptionIn this role, you will be responsible for:
- Responding to Customer Requests: Respond to customer inquiries via chat, email, or phone calls to address billing concerns, telecom quotes, and general issues.
- Data Extraction and Analysis: Extract relevant data from invoices, portals, and communications to initiate payments on behalf of customers.
- Commission Data Management: Input and analyze commission data, manage escalations with carriers, and ensure accurate monthly reporting.
- Support Platform Maintenance: Review external communications and support platform updates to maintain high-quality operations.
- Task Monitoring and Coordination: Monitor support emails, redirect inquiries, and handle ad-hoc tasks such as quoting, contracts, or inventory management.
To succeed in this role, you must have:
- Error Detection and Correction: Ability to spot errors and ensure data accuracy.
- Clear Communication: Clear and professional written and verbal communication with internal and external stakeholders.
- Multitasking and Organization: Ability to multitask, prioritize tasks, and stay organized in a fast-paced environment.
- Familiarity with Spreadsheets: Familiarity with spreadsheets, data entry tools, and learning new systems quickly.
- Proactive Attitude: Proactive, flexible attitude toward challenges and evolving processes.
- Collaboration and Independence: Ability to work both collaboratively and independently to get the job done.
We offer a competitive salary package, including:
- HMO Coverage: HMO coverage with two free dependents upon regularization.
- VL/SL Credits: VL/SL credits upon regularization.
- Friendly Work Culture: Friendly and supportive work culture.
- 13th-Month Pay: 13th-month pay and other Philippine-government-mandated benefits.
- Non-Taxable Allowances: Non-taxable allowances.
- Pay Increases and Bonuses: Pay increases, performance bonuses, birthday gifts, and many more.
We value inclusion, diversity, kindness, and positivity. Our senior management listens to employee feedback, and we strive to create a great place to work. We are a Certified Great Place To Work, and 99% of our current and previous employees recommend us to their friends.
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