Senior Operations Manager
17 hours ago
Overview:
Compliant Business Processing Philippines Inc. is a dynamic organization seeking a highly skilled and experienced Senior Operations Manager to lead our team with expertise.
About the Role:
As a key member of our management team, the Senior Operations Manager will oversee day-to-day operations, ensuring seamless delivery of services while fostering a collaborative environment that encourages problem-solving and teamwork.
- Cultivate strong relationships with clients, effectively communicating progress and resolving issues in a timely manner.
- Maintain accurate records and reports to track performance metrics and make informed decisions.
- Work closely with cross-functional teams to align objectives and achieve business goals.
- Identify training needs and provide coaching and mentoring to develop team members' skills.
- Drive innovation and improvement initiatives to enhance operational efficiency and customer satisfaction.
Requirements:
To succeed in this role, you must possess:
- A proven track record as a senior operations manager or equivalent role.
- In-depth knowledge of performance metrics and end-to-end customer service functions.
- Strong organizational and time-management skills, with excellent decision-making abilities.
- Superior communication and interpersonal skills, with a focus on verbal and written English language proficiency.
- Familiarity with MS Office applications and internet-based tools.
What We Offer:
At Compliant Business Processing Philippines Inc., we prioritize our employees' well-being and growth. As a valued member of our team, you can expect:
- HMO and life insurance coverage effective from your first day.
- A flexible work arrangement, including the possibility of working from home permanently.
- The opportunity to work on various shifts, including night shifts.
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