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Product Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines i4 Asia Incorporated Full time

We are looking for a skilled Professional to fill the Pre-sales Technical Support position at i4 Asia Incorporated. The ideal candidate will have experience with Freshworks products and excellent communication skills.

Responsibilities:
  • Providing technical assistance to clients
  • Taking on product training for Freshworks solutions
  • Attending partner training sessions and obtaining certifications
  • Delivering demos or presentations to clients
  • Addressing technical concerns related to the product from clients
  • Conducting user training on effective product usage
  • Setting up and implementing business requirements and use cases for clients
  • Crafting documentation for enterprise-level setup and implementation