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Customer Support Professional

3 weeks ago

Davao City, Davao, Philippines Wear The Shield Full time

About Wear The Shield

We thrive on dedication, empathy, and excellence in customer service at Wear The Shield. Our team is currently seeking a talented Customer Support Associate to join our customer service team and help us provide exceptional support and build lasting relationships with our clients.

Job Description

  • You will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering stellar support across various channels.
  • Your role demands superb communication skills, empathy, and a strong commitment to excellence.

Key Responsibilities:

  1. Swiftly respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
  2. Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
  3. Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
  4. Resolve customer issues and escalate complex problems as needed to ensure satisfaction.

Requirements and Qualifications

  • Proficiency in both written and verbal English.
  • Minimum of 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment, juggling multiple tasks with ease.
  • A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 15 Mbps upload & download speed. A backup internet connection (10 Mbps) is also required upon hiring.

Benefits and Compensation

  • Competitive hourly rate: $3-4 USD per hour.
  • Comprehensive health insurance with dental coverage.
  • Embrace the work-from-home lifestyle with flexibility and freedom.
  • Enjoy paid time-off, performance bonuses, and year-end bonuses.
  • Opportunities for advancement in a growing company.