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Client Support Professional

2 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time

We are seeking a highly motivated and organized individual to fill the role of Client Support Professional at TORCH Solutions.

As a Client Support Professional, you will play a critical role in ensuring the satisfaction of our valued clients. Your primary responsibility will be to address customer inquiries and resolve issues in a timely and effective manner.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to multitask and work under pressure. They should also be able to maintain a high level of professionalism and empathy in all interactions.

The key responsibilities of the Client Support Professional will include:

  • Providing accurate and timely information and assistance to customers
  • Resolving customer issues and complaints in a professional and efficient manner
  • Maintaining positive relationships with clients and ensuring their satisfaction
  • Collaborating with internal teams to address customer concerns and provide solutions

To be successful in this role, you will need to have:

  • A high school diploma or equivalent; additional education or training in customer service is a plus
  • Prior customer service experience is preferred but not required
  • Excellent communication and problem-solving skills
  • Ability to multitask and work under pressure