IT Service Delivery Manager
3 days ago
About Us
J-K Network Services is a top-tier Business Process Outsourcing (BPO) company that provides innovative IT solutions and services to clients in the Philippines and Southeast Asia.
Job DescriptionWe are seeking a highly skilled Workforce Services Manager to lead our WFM AP and QA service offerings into new contracts, cost structures, and budgets.
Key Responsibilities:
- Lead opportunities to expand WFM AP and QA service offering into additional contracts, cost structure, and budget.
- Support Command Center leads for sales and RFP responses & sales process by assisting with development of sales material, quotes, demos, and tours.
- Provide direction to WFM team on cost-to-serve initiatives.
- Drive operational maturity across all WFM AP and QA groups, as well as manage cross-geography status and functional reporting.
Requirements:
- Bachelor's degree in business, HR, or operations.
- 8-12 years of experience in workforce management operations or HR.
- At least 5 years of experience in leadership.
- Experience in workforce management tools.
- Willingness to work onsite in Quezon City.
What We Offer
We provide a comprehensive compensation package and benefits, including government-mandated benefits, sick leave, vacation leave, HMO, and 13th month pay.
-
IT Service Delivery Manager
3 days ago
Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full timeA Culture of Innovation and CollaborationAbout UsWe strive to attract, develop, and retain a workforce that is as diverse as the customers we serve, and we foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to removing barriers to provide equal access to employment and administering all of our...
-
Technology Service Delivery Specialist
3 days ago
Quezon City, National Capital Region, Philippines ServicePoint IT Full timeAbout the Role:We're seeking a talented Technology Service Delivery Specialist to join our team. As a key member of our team, you'll be responsible for managing project dependencies, coordinating resources, and keeping stakeholders informed of progress and risks.Your Key Responsibilities Will Include:Project Leadership & Accountability: Oversee the...
-
Service Project Manager
3 days ago
Quezon City, National Capital Region, Philippines ServicePoint IT Full timeJob Title: Project ManagerLocation: Ortigas Center, Pasig City, NCRCompany: ServicePointAbout the Role:As a Project Manager at ServicePoint, you'll be at the forefront of delivering high-quality IT services to our clients. You will oversee key projects, ensuring that deliverables are met on time, within budget, and to the highest standards. Your role will...
-
Service Delivery Manager
3 weeks ago
Quezon City, National Capital Region, Philippines Nityo Infotech Full timeExperience: 5 yearsSalary Offer: Market RateKey Responsibilities:Oversee service delivery operations within a Global Network Operations Center (GNOC).Manage infrastructure solutions across datacenters, cloud environments, and network/security systems.Monitor and improve service delivery performance through KPIs and ITIL processes.Skills:In-depth knowledge of...
-
Service Delivery Manager
7 days ago
Quezon City, National Capital Region, Philippines The HIRD- Philippines Full timeService Delivery Manager | Collection (BPO)We are seeking a highly experienced Service Delivery Manager with a strong background in Core Collections. The ideal candidate will have a proven track record of managing service delivery in a BPO setup, ensuring operational excellence, and driving performance in a fast-paced environment.Qualifications &...
-
Service Delivery Manager
5 days ago
Quezon City, National Capital Region, Philippines UpRush Social Geekers Full timeThe Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.DUTIES & RESPONSIBILITIESTechnical Services ManagementImplements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support...
-
IT Service Delivery Manager
2 days ago
Quezon City, National Capital Region, Philippines Reed Elsevier Full timeWe are seeking an IT Service Delivery Manager to lead our technical support team. In this role, you will be responsible for managing and improving our support processes, ensuring seamless delivery of high-quality services to our customers.The successful candidate will have extensive experience in technical support, excellent leadership and management skills,...
-
Service Delivery Hub Manager
3 weeks ago
Quezon City, National Capital Region, Philippines Recruiter PH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single Point...
-
Service Delivery Hub Manager
3 weeks ago
Quezon City, National Capital Region, Philippines RecruiterPH Full timeThe Service Delivery Hub Lead plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single Point...
-
Service Delivery Manager – IT
2 weeks ago
Makati City, National Capital Region, Philippines Ascendion Full timeService Delivery Manager – IT & Banking SolutionsAscendionNegotiableOn-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionRole:We are seeking an experienced service delivery manager to oversee IT service delivery and banking technology projects in Manila, Philippines.This role requires strong leadership in IT service management,...
-
IT Project Manager
3 days ago
Quezon City, National Capital Region, Philippines ServicePoint IT Full timeAbout the Role:We're seeking a skilled IT Project Manager to oversee the delivery of high-quality IT services to our clients. As a key member of our team, you'll be responsible for managing project dependencies, coordinating resources, and keeping stakeholders informed of progress and risks.Your Key Responsibilities Will Include:Project Leadership &...
-
Service Delivery Manager
2 days ago
Makati City, National Capital Region, Philippines UnitedHealth Group Full timeService Delivery ManagerWe are looking for an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing service delivery, ensuring high-quality service levels, and collaborating with IT teams to resolve issues and implement process improvements.About the RoleThe Service Delivery Manager will work closely...
-
Service Delivery Expert
13 hours ago
Quezon City, National Capital Region, Philippines Pestproph Pest Management Full timeJob SummaryWe are seeking an experienced Service Delivery Expert to join our team. As a key member of our operations department, you will be responsible for ensuring the delivery of high-quality services to our clients.Key Responsibilities:Ensure Quality Service Delivery: Oversee the planning, coordination, and execution of service deliveries to meet or...
-
IT Service Delivery Manager
3 weeks ago
Quezon City, National Capital Region, Philippines Manulife Full timeAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...
-
1 USRN Service Delivery Manager
12 hours ago
Quezon City, National Capital Region, Philippines Global Group Innovative Services, Inc. Full timeShareJob DescriptionDescriptionUSRN Service Delivery Managerwith 1 year solid of USRN BPO Service Delivery Manager Experiencewith total of 3 - 5 years of experience in the BPO sector as a USRNcan start asapokay with 150,000 - 175,000php monthlywilling to work onsiteRequirementsPlease refer to job description.Work LocationIf the position requires you to work...
-
IT Service Delivery Expert
3 days ago
Quezon City, National Capital Region, Philippines Wipro Technologies Full timeWe are looking for a highly motivated IT Service Delivery Expert to join our Service Desk team. In this role, you will be responsible for managing all queries or escalating if not resolved as per the defined helpdesk policies and framework.Main Responsibilities:Query Management: Manage all queries or escalate if not resolved as per the defined helpdesk...
-
Service Delivery Manager
1 week ago
Makati City, National Capital Region, Philippines Avaloq Full timeCompany DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Service Delivery Manager
2 days ago
Makati City, National Capital Region, Philippines Avaloq Full timeCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
-
IT Service Delivery Manager
12 hours ago
Mandaluyong City, National Capital Region, Philippines Metacom Careers Full timeHiring Now: Metacom Careers is looking for an experienced IT Service Delivery Manager to join our team in Clark Pampanga, Philippines.Job Description:This role involves working with stakeholders to collect requirements, initiate procurement requests, and collaborate with external vendors.The ideal candidate will have experience in service transition and...
-
Senior Service Delivery Specialist
5 days ago
Quezon City, National Capital Region, Philippines UpRush Social Geekers Full timeAs a Senior Service Delivery Specialist at UpRush Social Geekers, you will play a critical role in ensuring the successful delivery of our IT services. Your primary responsibility will be to manage and coordinate the delivery of technical projects, working closely with cross-functional teams to ensure seamless execution.Your key areas of focus will...