IT Service Delivery Manager

3 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

About Us

J-K Network Services is a top-tier Business Process Outsourcing (BPO) company that provides innovative IT solutions and services to clients in the Philippines and Southeast Asia.

Job Description

We are seeking a highly skilled Workforce Services Manager to lead our WFM AP and QA service offerings into new contracts, cost structures, and budgets.

Key Responsibilities:

  • Lead opportunities to expand WFM AP and QA service offering into additional contracts, cost structure, and budget.
  • Support Command Center leads for sales and RFP responses & sales process by assisting with development of sales material, quotes, demos, and tours.
  • Provide direction to WFM team on cost-to-serve initiatives.
  • Drive operational maturity across all WFM AP and QA groups, as well as manage cross-geography status and functional reporting.

Requirements:

  • Bachelor's degree in business, HR, or operations.
  • 8-12 years of experience in workforce management operations or HR.
  • At least 5 years of experience in leadership.
  • Experience in workforce management tools.
  • Willingness to work onsite in Quezon City.

What We Offer

We provide a comprehensive compensation package and benefits, including government-mandated benefits, sick leave, vacation leave, HMO, and 13th month pay.



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