
Technical Professional
3 days ago
Job Opportunity:
We are seeking a highly skilled and experienced technical professional to join our team as a Senior Support Engineer.
The ideal candidate will have a strong background in IT infrastructure and application support, with expertise in Microsoft 365 (Exchange Online, ODfB) and other related technologies.
This is a remote opportunity that offers a competitive salary, flexible work setup, and other benefits.
About the RoleAs a Senior Support Engineer, you will be responsible for providing top-notch technical support to clients in a fast-paced environment. You will work closely with the Technical Escalation and Service Delivery teams to resolve complex issues and improve overall quality.
- Ensure SLAs and KPIs are achieved by taking ownership of cases
- Monitor queues for incoming alerts and incidents
- Collaborate with team members to resolve client issues
- Take ownership of escalated cases and manage communication between customers and vendors
- Participate in client-facing escalations and post-incident reviews
- Provide reactive and proactive patching services
- Manage escalations to and work with vendors
- Participate in regular audits to ensure compliance with organizational standards
- Mentor and share knowledge within the team
- Create configuration documentation
The ideal candidate should possess several years of experience in IT infrastructure and application support, including knowledge of:
- Active Directory
- Azure Active Directory Premium
- Windows Server Administration
- Exchange Server Administration
- M365 (Exchange Online, ODfB)
- Teams
- Microsoft Endpoint Manager
- Azure IaaS
This role offers a competitive salary, 25 days paid leave, flexible work setup, HMO benefits, and other government benefits.
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