Operational Performance Enhancement Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeOperational Full time ₱5,000,000 - ₱9,000,000
Operational Excellence Specialist

Job Overview:

We are seeking an experienced Operational Excellence Specialist to join our Customer Success department. This role will play a key part in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function.

Responsibilities:
  • Sustain Operational Efficiency: Design, implement, and continuously improve operational tools, processes, and reports that drive consistent and scalable delivery operations within the Customer Success department.
  • Identify and Resolve Operational Bottlenecks: Assist in identifying operational bottlenecks and inefficiencies within the Delivery team, contributing to the development of standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain Control Functions: Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Stakeholder Coordination: Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Data Analysis and Reporting: Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support Change Management: Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Audit and Review Support: Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.

Benefits:

  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off

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