Senior Call Center Manager

7 days ago

Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱2,500,000 - ₱4,000,000
Call Center Operations Manager Position Overview

The goal of this position is to oversee the daily activities of a call center team, ensuring that service quality is maintained and performance outcomes are met.

This role requires an experienced leader with expertise in appointment-setting activities, coaching, feedback, and process improvement recommendations.

The ideal candidate will have 2-3 years of experience in call center leadership, knowledge of the construction industry, and strong communication and leadership skills.

Main Responsibilities:
  • Provide strategic guidance for appointment-setting initiatives.
  • Deliver actionable insights through data analysis and performance metrics reporting.
  • Support escalated calls and provide subject-matter expertise.
Requirements:
  • Leadership experience in a call center environment.
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.

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