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Business Process Optimization Manager

2 weeks ago

Manila, National Capital Region, Philippines Infinit-O Global, Limited Full time
Job Description

The Senior Research Analyst 2 will manage the distribution of escalated JIRA tasks and ensure their timely completion. This involves auditing activities, carrying out everyday tasks as needed, and providing performance reports for leaders and clients.

About Us

Infinit-O Global, Limited is a trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Our Mission:

To provide exceptional service to our clients by streamlining processes, enhancing productivity, and fostering a culture of excellence within our organization.

Responsibilities:

  1. Manage a balanced workload of escalated JIRA task assignments to the Research Micro team.
  2. Oversee task completion within agreed cycle time for the Research Micro team.
  3. Complete required performance reports of the Research Micro team to be presented to the next level supervisor/s and clients.
  4. Manage performance of individual team members through regular coaching, feedback, and evaluation.
  5. Lead improvement projects and activities within or outside the Research Micro team.
  6. Support the whole Recorded Future Manila organization as assigned.
  7. Conduct regular meetings with the Research Micro team and with clients.
  8. Conduct quality audits of tasks completed by team members.
  9. Perform usual operations and tasks as a Senior Research Analyst 2 when needed.
  10. Act as next level escalation for complex tasks unresolved by the Research Micro team.
  11. Act as back-up for immediate supervisor or Curation Team Leader, as needed.
  12. Conduct additional training for analysts, as required.
  13. Other activities for personal and career development, as assigned.