Digital Community Manager for Content Partners

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSpecialist Full time ₱45,000 - ₱75,000
Chat Support Specialist Role Overview

This job is about representing high-profile content creators in online chats, engaging with their audiences and providing a personalized experience.

About the Job Description:

We're seeking an elite online chatting specialist to join our team. The ideal candidate will be emotionally intelligent, skilled at building rapport, and able to upsell digital products and services naturally.

  1. Engage with fans and followers on behalf of content creators via online chat platforms.
  2. Upsell premium content, subscriptions, and exclusive offers in a customer-focused manner.
  3. Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  4. Maintain detailed records of conversations and transactions in CRM systems.
  5. Collaborate with team members to optimize chat strategies and share best practices.
Requirements for Success:
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Familiarity with CRM tools and online chat software.
Benefits and Perks:
  • Fixed base rate plus commission on upsells and conversions.
  • Opportunities for advancement and performance-based bonuses.
About Our Offerings:
  • Work remotely with flexible scheduling options.
  • Represent high-profile content creators and help grow their online communities.
  • Be part of a dynamic, supportive team that values innovation and results.
  • Access to ongoing training and professional development.

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