Partner Technical Solutions Manager
2 weeks ago
Role Mission:
To work closely with both internal teams and external partners to understand their technical needs, develop strategies, and provide technical guidance and support and drive successful implementation of partner solutions.
Job Description:
1. Solution Lead: Act as the primary technical contact for partner's leads, providing guidance, support, and expertise on product integration, implementation, and troubleshooting
2. Stakeholder Engagement: Engage with key stakeholders, including customers, business leaders, and technology teams, to gather feedback, validate requirements, and align solution strategies. Communicate project updates and ensure stakeholder satisfaction. Build and maintain strong relationships with partners, understanding their technical capabilities, business goals, and market trends.
3. Technical Expertise: Possess a deep understanding of the organization's technology capabilities and how they can be leveraged to deliver innovative solutions. Collaborate with technology teams to evaluate technical feasibility and provide guidance on solution implementation.
4. Solution Testing and Quality Assurance: Develop and execute testing plans to ensure solutions meet quality standards and customer expectations. Identify and resolve any issues or bugs that may arise during testing
5. Business Review: Conduct regular business and technical reviews with partners to track performance, address issues, and identify areas for improvement. Provide product training and enablement sessions to partners' technical teams, ensuring they have the necessary knowledge and skills to effectively promote and support the product.
Job Qualifications:
- Proven experience of at least 3-5 yrs in solution management, project management, or a related role. Preferably in loyalty business
- Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
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