HR Service Delivery Manager

3 weeks ago


Philippines Filinvest Development Corporation Full time
As the HR Service Delivery Manager, you will be a key leader in our HR team, managing a small team. You will leverage your experience in HR Operations including talent acquisition, benefits administration, HR operational excellence, process improvement, automation, and analytics to ensure smooth HR operations within our organization.

Key Responsibilities:

  • Oversee and manage all HR operations, including Talent Acquisition, Benefits administration, and HR operational excellence.
  • Supervise, mentor, and develop a small team, fostering a supportive and high-performing team environment.
  • Develop and implement HR policies and procedures to improve efficiency and effectiveness.
  • Drive process improvement, automation, and analytics in HR operations.
  • Manage relationships with HR service providers, ensuring that all services are delivered as per the agreed terms.
  • Participate in budget development and budgetary control for HR-related expenses.
  • Ensure compliance with all HR-related legal and regulatory requirements.
  • Collaborate with HR and business leaders to understand their service needs and provide solutions.
  • Lead HR projects and initiatives as a subject matter expert in HR service delivery.
  • Develop and maintain advanced HR reports, dashboards, and metrics using analytics tools.

Qualifications:

  • Bachelors degree in Human Resources, Business Administration, or related field.
  • Proven experience as an HR Service Delivery Manager or similar role.
  • Experience in HR Operations including Talent Acquisition, Benefits administration, HR operational excellence, process improvement, automation, and analytics.
  • Strong leadership and people management skills.
  • Excellent communication and negotiation skills.
  • Willing to be assigned at Northgate, Alabang, Muntinlupa City.


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