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Delivery Manager

2 months ago


Philippines DysrupIT Full time

JOB SUMMARY:

As a Delivery Manager, you will play a crucial role in ensuring the successful delivery of projects, products, or services to clients. This is a client-facing role that requires exceptional stakeholder management skills. You will be responsible for overseeing the end-to-end delivery process, from project initiation to completion, ensuring that client expectations are met or exceeded.

JOB RESPONSIBILITIES:

Build and maintain strong relationships with clients, understanding their needs and expectations.

Collaborate with internal and external stakeholders to align project goals with business objectives.

Effectively communicate project status, issues, and resolutions to all relevant parties.

Develop detailed project plans, outlining tasks, timelines, and resource requirements.

Monitor and manage project execution, ensuring that milestones are achieved on time and within budget.

Identify potential risks and proactively implement mitigation strategies.

Lead cross-functional teams, fostering a collaborative and high-performance work environment.

Provide direction, support, and motivation to team members to ensure project success.

Conduct regular team meetings and performance reviews.

Ensure the delivery of high-quality products or services that meet or exceed client expectations.

Implement and enforce best practices and quality standards throughout the delivery process.

Monitor project budgets and financials, ensuring that projects are delivered within agreed-upon financial parameters.

Provide accurate and timely financial reports to clients and internal stakeholders.

Identify opportunities for process improvement and implement best practices.

Conduct post-project reviews to gather insights and incorporate lessons learned into future projects.

Measure and track client satisfaction, addressing any concerns or issues promptly.

Seek opportunities to upsell or expand services based on client needs.

JOB QUALIFICATIONS:

Bachelor's degree in a related field (e.g., Business, Project Management).

Proven experience as a Delivery Manager or in a similar client-facing role.

Excellent communication and interpersonal skills.

Strong leadership and team management abilities.

Proficient in project management tools and methodologies.

Ability to analyze complex situations and provide solutions.

Certification in project management (e.g., PMP, PRINCE2) is a plus.

SOFT SKILLS:

Excellent verbal and written communication skills

Excellent interpersonal and conflict resolution skills.

Strong analytical and problem-solving skills.

Adaptable and flexible

Organized and keen to details.

Can work well within a team.

Has the initiative and self-drive

Able to work independently and under minimal supervision.


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